HireHere
Plaid

Experienced Engineering Manager - Customer Growth & Experience

Plaid San Francisco 34 days ago
engineering
The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid.

We achieve this in three ways:

1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage.
2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial).
3/ Enhancing the developer experience and the experience of all emerging dashboard personas.

You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing.

Responsibilities

  • Supporting the growth of a strong team of Engineering Managers and Senior ICs.
  • Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders.
  • Ensuring the area’s technical strategy is aligned with future product needs.
  • Partner with your product counterpart to refine the area’s strategy and set short and long-term goals.
  • Revising the organizational structure of your engineering teams over time as needed.
  • Partnering with recruiting to fill key roles with top talent.

    • Qualifications

  • Experience managing a team composed primarily of Engineering Managers.
  • Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well).
  • Nice to have: a mix of experience working on both customer-facing and internally-facing teams.
  • Nice to have: experience leading growth teams/organizations.

    • People also search for

    Engineering jobs Plaid jobs Remote jobs

    Similar Jobs

    Snowflake

    Senior Software Engineer- Growth & Experimentation

    Snowflake

    Engineering
    Redis

    Experienced Test Automation Engineer

    Redis

    Engineering
    Braze

    Software Engineer, Customer Experience

    Braze

    Engineering
    Spotify

    Engineering Manager - Experimentation

    Spotify

    Engineering
    Snowflake

    Software Engineer - Customer Experience Engineering

    Snowflake

    Engineering

    More jobs at Plaid

    Account Manager - East Territory

    New York

    Brand Design Manager - Growth

    San Francisco

    Product Marketing Manager - Credit

    San Francisco

    Staff Software Engineer - Security Infrastructure

    United States

    Staff Software Engineer - Consumer

    San Francisco
    View all Plaid jobs
    Report this job
    Sign In to Apply