Facilities Coordinator

The Facilities Coordinator will assist Facilities Manager in managing all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facilities Coordinator will collaborate with the Facility Manager for all maintenance requests submitted by the client and will utilize best efforts in resolving the client’s maintenance issues rapidly.  Additionally, this position is responsible for creating and developing relationships with internal clients and customers. The Facilities Coordinator processes work order requests and ensures timely resolution.

·         Assist in the coordination and execution of the complete work order life cycle from creation to resolution

·         Manage vendors to ensure services are completed within agreed upon SLA’s

·         Collaborate with Facilities Manager to work cross-functionally with other teams to manage vendors in region(s)

·         Help to develop work order management process and implement amongst teams to ensure consistency in work order management.  

·         Develop client relationships; collaborate with key stakeholders in markets to devise solutions to client issues

·         Assist in monthly reporting, forecasting and asset management on all sites

·         Help develop and implement preventative, ongoing and anticipated maintenance/repair programs

·         Assist with development of operating and capital budgets for the assigned

·         Support the creation of work order forecasts by drawing on historical, current, and metric-based data

·         Attend regular client status meetings, if applicable

·         Ensure confidentiality of internal and external data

·         Perform ad-hoc projects and other duties as assigned

·         Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required

·         The Facilities Coordinator must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions.

·         Proficient in all people management processes, including recruitment, performance management and reward

·         Experience in building, growing and developing a team; including department structure design and resourcing

·         Experience in coaching and developing individual team members to reach their potential

·         Proficient in engaging a team through communication, processes, personal impact and influence

·         Bachelor’s degree or equivalent facilities management experience

·         3+ years of facilities management experience

·         Experience with managing multiple vendors for day-to-day work order management and small to large capital projects

·         Client relationship management skills

·         Communication and organizational skills

·         Trade experience preferred