F&B Reservations Agent (Season 2026)
Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.
The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.
Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.
Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.
Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.
F&B Reservations Agent (Season 2026)
At Santa Marina, a Luxury Collection Resort, Mykonos, every guest journey is thoughtfully curated, and every team member plays a vital role in creating unforgettable experiences. As an F&B Reservations Agent, you will be a key contributor to the success of our dining operations, ensuring that each dining reservation is handled with accuracy, care, and a genuine sense of hospitality.
In this role, you will act as a key liaison between guests and our Food & Beverage outlets, ensuring each reservation is handled seamlessly and every request is met with professionalism and attention to detail. Through your communication skills and service mindset, you will contribute to an elevated dining journey that reflects the elegance, warmth, and service excellence of the Luxury Collection.
Key Responsibilities
- Manage all Food & Beverage reservations across the resort, handling inquiries via phone, email, and reservation systems with efficiency and professionalism
- Coordinate closely with Restaurant Managers, Host/Hostess teams, Front Office, and In-Room Dining to ensure smooth guest flow and optimal capacity management
- Accurately process reservations, modifications, cancellations, and special requests, ensuring all details are recorded correctly
- Provide guests with clear and knowledgeable information regarding restaurant concepts, menus, operating hours, events, and dining options
- Monitor reservation levels, waiting lists, and guest preferences to deliver a personalized and seamless dining experience
- Recognize repeat guests and VIPs, ensuring their preferences and special arrangements are communicated effectively to all relevant teams
- Maintain accurate reservation records, reports, and provide detailed handovers to support smooth daily operations
- Handle guest inquiries, feedback, and concerns with discretion, professionalism, and a solution-oriented approach
Requirements
- Previous experience in a reservations, front office, or guest services role within a luxury hotel or high-end hospitality environment
- Experience using reservation systems and general computer applications, PMS experience is considered an advantage
- Excellent command of the English language, additional languages are considered an advantage.
- Strong communication and interpersonal skills, with a warm, service-oriented approach
- High attention to detail and strong organizational skills, with the ability to manage multiple requests simultaneously
- Ability to remain composed and professional in a fast-paced, high-volume environment
- Proactive team player with a positive attitude and a genuine passion for hospitality and dining experiences
- All applicants must hold the legal right to work in Greece
Benefits
- A competitive compensation package complemented by accommodation, staff meals, shuttle bus, uniform and laundry services
- Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality.
- Career development opportunities through task-force assignments across Marriott Hotels worldwide
- Exclusive discounts and special rates at Marriott properties for you and your loved ones
Santa Marina, a Luxury Collection Resort, Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds, perspectives, and experiences are respected and valued. We believe our people are our greatest strength, and we welcome talent from all walks of life.