Field Engineer

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

About the Role

Field Engineers at Persona partner closely with our Sales and Post-Sales teams to design and implement technical strategies that ensure the long-term success of both new and existing customers. You’ll own the technical solution design and delivery process, addressing a wide range of complex needs across our customer portfolio. Field Engineers also collaborate closely with our Product and Engineering teams—translating customer requirements, shaping the roadmap, and pushing the boundaries of what our platform can achieve. In short, you’ll serve as a trusted technical advisor, central to our relationships with customers and internal teams alike.

What You’ll Do at Persona

• Partner closely with our Sales and Post-Sales/Deployments team to drive account strategy, onboard and nurture strategic and enterprise accounts and ensure they maximize the value of Persona

• Be the trusted advisor for our customers; develop strong relationships with business and especially technical stakeholders which lead to the expansion of our partnership

• Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases

• Create documentation for sharing learnings and scaling your solutions and best practices.

• Build strong relationships with our Product and Engineering teams

• Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap

What You’ll Bring to Persona

• A minimum of 5+ years of experience in a technical customer-facing role

• You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence.

• You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product

• You have a high technical aptitude, with an ability to work directly with engineers as well as business stakeholders. Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus

• Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas

• You’re collaborative; cross-functional work excites you

• You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking

• You’re comfortable navigating and operating with ambiguity and in uncharted territory

• You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations

• Willingness to travel up to 25% of the time for customer engagements

• Bonus points for experience in the compliance, identity verification, and/or fraud space

Full-time Employee Benefits and Perks

For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.