Field Office Manager
As an affiliate of the Leavitt Group, FBMC is seeking to add new talent to its team at their client location in Miami FL.
For over 40 years, FBMC’s mission has been to provide all employees with affordable, high-quality protection. The company values strong client relationships, exceptional service, and giving back to the communities it serves. FBMC’s culture is founded on integrity, teamwork, and a collective dedication to ensuring a safe and prosperous future.
Position Summary
The Field Office Manager is a dynamic leader responsible for overseeing an on-site service team dedicated to delivering a best-in-industry experience to our client and their employees. This role blends client relationship management, operational oversight, and hands-on problem resolution.
As the primary leader of the on-site team, the Field Office Manager establishes performance metrics, ensures operational excellence, and collaborates closely with Account Management and client leadership to achieve service objectives. This position also independently resolves complex or escalated billing, coverage, claims, eligibility, and related issues that require advanced expertise and critical thinking.
This is an excellent opportunity for a service-driven leader who thrives in a fast-paced environment and enjoys balancing strategy, analytics, and people leadership.
What You’ll Do
Lead & Develop a High-Performing Team
Recruit, train, coach, and develop an on-site team
Set clear expectations and performance standards
Establish measurable service metrics and monitor team performance
Provide ongoing feedback, mentoring, and professional development
Foster a culture aligned with company values, service excellence, and accountability
Strengthen Client Relationships
Maintain proactive, ongoing communication with assigned client(s)
Conduct regular check-ins to assess satisfaction and identify improvement opportunities
Serve as the primary liaison between the client, on-site team, and Account Management
Report on service performance, guarantees, and key metrics
Drive Operational Excellence
Identify and track key performance indicators to ensure service objectives are met
Develop corrective action plans when performance gaps arise
Support annual enrollment planning and execution, including resource coordination
Continuously improve processes to enhance the client and employee experience
Resolve Complex Escalations
Analyze and resolve escalated billing, claims, eligibility, and coverage issues
Apply critical thinking and sound judgment to determine appropriate solutions
Communicate clearly and professionally with all stakeholders throughout the resolution process
What You Bring
We’re looking for a confident, strategic leader who combines strong analytical ability with outstanding interpersonal skills.
Proven experience leading and developing teams
Strong client relationship and communication skills (written and verbal)
Ability to analyze complex issues and execute effective solutions
Experience working in fast-paced, deadline-driven environments
Strong organizational and time management skills
Numerical aptitude and comfort working with data and performance metrics
Ability to collaborate across internal teams, carriers, and client representatives
Positive, service-driven leadership style with strong emotional intelligence
Minimum Qualifications
High School Diploma or GED
Associate degree or 3–5 years of experience in customer service, employee benefits, claims, medical office, or related operational environments
Minimum of 2 years of staff management or team leadership experience
Ability to obtain and maintain a State Life/Health license within 12 months of hire
Proficiency in Microsoft Office Suite and CRM or web-based systems
Ability to quickly learn new technology platforms
Some client assignments may require bilingual communication skills
Benefits
FBMC provides a competitive compensation package that includes a health plan, a 401(k) with company matching, paid time off (including sick days and vacation), and a Wellness Program.
Why Join FBMC?
Opportunities for professional growth and development
Collaborative, supportive work environment
Commitment to innovation, quality, and community impact
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