Field Parts Associate

An exciting opportunity exists for a motivated and hands-on Field Parts Associate to join our Sydney Parts and Service Team.

This role is integral to supporting our Parts and Service operations by coordinating daily deliveries and collections, maintaining stock accuracy, and providing exceptional internal and external customer service. You will play a key role in ensuring our service technicians and customers receive the right parts, at the right time, safely and efficiently.

Requirements

Key Responsibilities

• Deliver and collect parts, components and materials between customers, field vans, lockers and branch locations

• Ensure deliveries are completed safely, accurately and in a timely manner

• Provide responsive support to internal and external customers

• Fill parts orders and manage ad-hoc stockroom requests

• Maintain accurate delivery logs, run sheets and documentation

• Record stock movements and complete scanning and data entry

• Receive, label and store incoming parts

• Assist with stock rotation, cycle counts and bi-annual stocktakes

• Participate in Van Master Reviews to ensure van inventory accuracy

• Assist with yard duties including cleanliness, waste removal and storage organisation

• Support loading/unloading of deliveries and equipment movement

• Operate vehicles and forklifts (if licensed) in accordance with WHS procedures

• Complete daily vehicle pre-start checks and maintains a safe working environment

• Identify opportunities to promote and sell parts to new and existing customers

Qualifications & Experience

• Previous experience in logistics, warehousing deliveries or automotive/mechanical parts (preferred)

• Strong customer service and communication skills

• Reliable, self-motivated and able to work independently

• Well organised with sound time management skills

• Confident using basic computer systems and handheld devices

• Physically capable of manual handling tasks (up to 25 kg)

• Valid Australian Driver’s Licence (minimum Class C) is essential with a clean driving history

• Forklift License (LF) preferred but not essential

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.

Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.

Corporate Rates for Private Health Insurance.

An inclusive working environment.

An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.