Field Service Software Technician
Job Opportunity - Field Service Software Technician with Fameccanica North America in West Chester, OH
Do you have hands-on experience with robotics systems and automated equipment maintenance? Can you provide excellent customer service and support complex machinery? Are you ready to travel and solve technical challenges? If yes, we want to speak with you!
We are seeking a skilled and detail-oriented Field Service Software Technician to join our team. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of robotic systems and automated equipment. This role plays a crucial part in ensuring operational efficiency, safety, and productivity in our automated processes. You will be traveling to client sites up to 70% of the time.
Key Responsibilities:
- Install, configure, and calibrate robotic systems and related machinery (conveyors, pneumatics, sensors, etc.)
- Program, troubleshoot, and support PLC systems, with specific focus on Rockwell Automation (Allen-Bradley) platforms
- Perform routine maintenance and preventive checks on robotic equipment
- Troubleshoot and repair mechanical, electrical, software, and process control issues in automation systems
- Read and interpret schematics, technical manuals, and wiring diagrams
- Monitor robotic systems for operational accuracy, performance, and safety compliance
- Collaborate with engineers and programmers to integrate or upgrade robotic systems
- Validate implementation of electrical and pneumatic devices to meet customer acceptance standards
- Calibrate, test, and troubleshoot control circuits, components, and instruments
- Maintain configuration control of PLC source code and assist in control solution development
- Develop and maintain technical documentation and standard operating procedures (SOPs)
- Train operators and technicians on basic robotic functions and safety protocols
- Serve as the on-site and remote technical support representative for Fameccanica equipment
- Act as the Fameccanica interface at customer plants, ensuring a professional and solution-focused presence
- Understand and gather customer needs to support retrofitting, upgrading, or refurbishing existing equipment
- Assist in defining the scope and strategy for automation projects in collaboration with internal teams
- Maintain detailed service records, repair logs, and maintenance schedules
- Report valuable technical insights from customer sites back to the Fameccanica technical community
- Support the Customer Service team in promoting spare parts sales during customer visits
Required Skills & Experience:
- Associate degree or technical certification in Robotics, Mechatronics, Industrial Automation, or a related field.
- 2+ years of hands-on experience in robotics maintenance or automation systems preferred.
- Strong understanding of mechanical, electrical, and control systems.
- Familiarity with industrial robot brands such as FANUC, ABB, KUKA, or Yaskawa is a plus.
- Ability to use diagnostic tools, multimeters, and PLC interfaces.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork abilities.
- Willingness to work flexible hours, including weekends or on-call shifts, if necessary.
- Ability to find root cause of a problem applying methodology
- Capable communicator who works well in a team environment, customer oriented
- Clear technical writing skills for machine operating instructions and controls documentation.
About Us:
Fameccanica North America is a leader in industrial automation, dedicated to the design, development and manufacture of technologies, products, and services. Through our constant research and innovation activities, we aim at improving industrial processes and production for our customers. Talent applied to industrial innovation develops into care and attention: we find sustainable solutions for the benefit of our clients, consumers, and employees. Our idea of innovation starts from the present but looks to the future, in order to best meet tomorrow's challenges.
Apply online today!
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