Finnish Customer Support Specialist - Work Remote In Greece - Incl. Relocation

Join Mercier Consultancy MD as a Finnish Customer Support Specialist and enjoy the flexibility of working remotely from Greece, with relocation included! This role is perfect for individuals who are fluent in Finnish and are passionate about providing exceptional customer service. You will play a crucial role in assisting our Finnish-speaking clients by resolving inquiries and ensuring customer satisfaction.

Key Responsibilities

• Deliver outstanding customer support to Finnish-speaking clients through various communication channels, including phone, email, and chat.
• Manage customer inquiries and provide timely resolutions to ensure a positive experience.
• Document customer interactions accurately for tracking and follow-up purposes.
• Collaborate with internal teams to handle complex inquiries and escalate issues as needed.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training and development programs to enhance skills and service quality.

Requirements

• Fluency in Finnish (oral and written) is essential; knowledge of English is an advantage.
• Previous experience in customer support or service roles is preferred.
• Strong communication and interpersonal skills to relate effectively with customers.
• Excellent problem-solving abilities and a customer-centric mindset.
• Familiarity with CRM systems and proficiency in using computer applications.
• Ability to work independently in a remote setting while remaining organized and proactive.
• Willingness to relocate to Greece with relocation support provided.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...