What is the salary for this First Line Support Analyst Apprenticeship role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Clearer.

Where is this First Line Support Analyst Apprenticeship position located?

This is an on-site position at Clearer located in Leicester.

How do I apply for this First Line Support Analyst Apprenticeship job at Clearer?

Click the 'Apply' button on this page to be redirected to Clearer's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Clearer is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Clearer.

First Line Support Analyst Apprenticeship

Clearer Leicester 5 days ago

support

Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.

If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact:

Are you ready to take your first step into the exciting world of technology and eCommerce? At Clearer.io, our First Line Support Analyst play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. When customers have questions, you will be their first point of contact, providing support via live chat. You will assist swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. This apprenticeship level role, based in our Leicester office, is ideal for school leavers looking to start their career in a rapidly growing tech company!

What you’ll do:

Efficiently responding to inquiries via live chat

Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process

Escalating complex issues to senior team members (product specialists) and developers by logging support tickets

Creating accurate instant set-ups via live chat, sharing articles and creating snippets.

Enhancing our support centres by identifying when articles need updating andreporting back to your lead.

What You’ll need:

Interest in tech beneficial

GCSE’s in English and Maths

Good communication skills

Confidence with typing skills

Self-Motivation and Team Spirit

Why clearer.io?

Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.

Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.

Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful

Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.

Clear Benefits: Private Medical Insurance

£15,000 salary per year in your first year of the apprenticeship

Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!