The Fleet Support Engineer on the Vehicle Development team is a critical, hands-on technical expert responsible for maximizing the operational uptime and reliability of our regional robotaxi fleet. This role serves as the first line of escalation for complex, on-site technical issues covering all major vehicle systems.
In this role, you will:
Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.Support operational needs through occasional travel
Qualifications:
Bachelor’s degree in Electrical, Computer, Mechanical, or Automotive Engineering At least 6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with hands-on exposure to sensorsUnderstanding of vehicle hardware/software architectures, including communications, diagnostics, and safe troubleshooting of low/high voltage systems Unified Diagnostic Services (UDS), and how to safely troubleshootProven ability to perform holistic system-level problem solving and drive issues down to root cause at the component levelExperience reading and interpreting schematics, electrical diagrams, and connector end views/pinouts
Bonus Qualifications
Experience with electric vehicle technology.Experience with remotely supporting vehicle troubleshooting. Knowledge of vehicle systems and diagnostics tools.
