Fraud Manager - West Africa
We are looking for a Fraud Manager - West Africa to join our Fraud team; as we scale up and drive digital and financial inclusion across our markets.
Role Overview
As Fraud Manager, you'll own the full cycle of consumer fraud risk management from establishing prevention systems and processes, to leading analytical detection and diagnosis of fraud events, to directing investigations and criminal proceedings, to implementing mitigation measures. You'll develop country-wide fraud policies and processes, manage KPIs, lead a team of investigators and analysts, build detection solutions, and collaborate with Legal, Internal Audit, and Product teams. You'll create a culture of fraud awareness across M-KOPA while managing a large portfolio of investigation and assurance engagements. This role directly protects how 7 million customers experience financial trust.
About M-KOPA
M-KOPA is a financial technology company protecting financial access for 7 million customers across Africa. We've unlocked $2+ billion in credit for people who'd never accessed formal financial services. We've contributed $45 million in taxes to African economies, assembled 2 million smartphones in Kenya, and financed 4,000+ e-motorbikes; saving riders an average of $5.62 daily.
We're deliberately scaling our fraud management infrastructure globally. We need leaders who understand that managing fraud risk here means protecting something different: 7 million customers accessing financial services for the first time, building trust in a system designed for their economic empowerment.
This is a hybrid role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Global Fraud Manager.
What You'll Do
Develop and maintain fraud prevention and management policies and processes. Lead end-to-end standardization of fraud risk identification and detection processes.
Assess fraud risk scenarios and design detection solutions integrating technologies and management expertise.
Lead and manage a team of field investigators and data analysts in prevention, detection, investigation, and mitigation of fraudulent activities.
Manage KPIs and drive accountability for cost-effective achievement of team objectives. Initiate new prevention and monitoring methods to improve the company's ability to foresee systemic risks.
Ensure data-driven decisions and professional standards of quality. Support Legal and Internal Audit in building criminal investigations, disciplinary processes, and systems that identify risks and trends.
Create fraud awareness culture through formal employee training. Coordinate insurance claims with Finance. Identify control gaps and recommend enhancements.
What You Bring
Minimum 5+ years of demonstrable experience in fraud risk prevention and detection—through fraud management, fraud analytics, internal audit, forensic investigations, or criminal justice in banking, payment, capital markets, insurance, FinTech, or energy sectors.
Bachelor's Degree in Criminology or related field.
Certified Fraud Examiner (CFE) credential or comparable fraud-related certification.
Advanced analytical capability - proficiency in Excel, PowerPoint, Word, SharePoint, and PowerBI or data visualization systems. Strong comfort with data, analytical thinking, causal diagnosis, and trend interpretation.
Team and project leadership - ability to manage field-based operational teams and desk-based analytical resources. Strong background in cost-effective decision-making including ROI analysis and KPI monitoring.
Strategic fraud expertise - understanding of criminal justice systems, identification of fraud indicators through data mining, and ability to manage stakeholder engagement across diverse audiences.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.