French Speaking E-commerce Support Specialist

Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a French Speaking E-commerce Support Specialist to join our dynamic team! This remote position allows you to work from home while providing top-notch support to our French-speaking customers. If you have a passion for e-commerce and a strong background in customer service, we would love to hear from you!

In this role, you will serve as the primary contact for our French-speaking clientele, assisting them with their online shopping experiences, resolving issues, and ensuring customer satisfaction. Your expertise in communication and problem-solving will play a vital role in enhancing our customers' journey with our e-commerce platform.

Your Responsibilities

• Provide outstanding e-commerce support to French-speaking customers via email, chat, and phone.
• Address and resolve customer inquiries related to orders, payments, and product information promptly.
• Guide customers through the online shopping process, ensuring an enjoyable experience.
• Document all interactions and feedback to contribute to the improvement of services.
• Work collaboratively with team members to enhance customer service processes and share insights.
• Participate in ongoing training to remain informed about product offerings and market trends.

Requirements

• Fluency in French (both spoken and written) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service skills and the ability to resolve issues effectively.
• Experience in e-commerce support or customer service is preferred, but not required.
• Technical proficiency in navigating online platforms and troubleshooting basic issues.
• A self-motivated individual who can work independently in a remote environment.
• Excellent organisational skills and attention to detail.
• A friendly and approachable demeanor with a strong commitment to customer satisfaction.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 4 weeks in hotel )
• ·         Free Greek Lessons, discounts and other perks