Front Desk Agent - Full Time
First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
A little bit about what you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalised experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Ensure all guest information is correct and entered correctly
- To be able to perform a variety of administration tasks including guest correspondence and reporting tasks
- To actively promote the Fairmont Brand through adhering to our mission statement and values
Qualifications
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Must be Eligible to work in the UK
Additional Information
- Competitive hourly rate
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Complimentary access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events