AYANA Hospitality

Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

AYANA Hospitality Central Jakarta, Central Jakarta City, Indonesia 23 days ago
support

Key Responsibilities:

  • Perform smooth check-in and check-out processes for guests.
  • Manage room reservations, cancellations, and modifications with attention to detail.
  • Provide guests with accurate information regarding hotel services, amenities, and local attractions.
  • Handle guest inquiries and complaints professionally and efficiently.
  • Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
  • Process payments and maintain accurate financial records of transactions.

Requirements

  • Fluency in Mandarin and English; additional language proficiency is a plus.
  • Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
  • Strong communication, interpersonal, and organizational skills.
  • Proficient in hotel management software (PMS Opera is a plus).
  • Ability to work flexible hours, including weekends and holidays.
  • Strong customer service orientation and a friendly demeanor.

Benefits

Sponsored

Explore Other

People also search for