Account Manager

Join a Best-Managed Employer as Account Manager

At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.

For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.

Why You’ll Love Working Here:

• We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development: Access to our internal university, leadership development program

About the Role:

Reporting to the Director of US Operations, the Account Manager oversees the client relationship and delivers outstanding service to multiple business contacts for one of GHY’s top clients. This role ensures account setup, databases, and information flow are structured to support timely and compliant entry processing. The Account Manager is critical to maintaining the customer “wow” factor while providing hands-on operational support across multiple transaction types and modes of transportation.

What You’ll Do:

• Hands-on leadership focused on driving a culture of excitement and accountability with an emphasis on timely release, compliance, and client intimacy
• Shape release strategies that align with client expectations and regulatory standards
• Oversee account setup to support timely and compliant import/export processing
• Lead and support Trade Specialists, ensuring coverage and operational continuity
• Serve as the primary contact for clients, CBP, and PGAs, building strong relationships
• Collaborate with other leadership to deliver seamless service
• Attend and lead Major Account Relationship Program (MARP) meetings with clients, which may require travel to client offices
  
• Provide hands-on support with entry filing, audits, reporting, issue resolution, and database management
• Partner with the US Trainer to identify and implement training plans
• Stay current on customs regulations and apply and communicate updates effectively

What You Bring:

• Ability to represent GHY with professionalism and build strong client and team relationships
• Exceptional attention to detail, with the ability to make informed decisions and prioritize work in a fast-paced environment
• Strong communication skills paired with analytical and problem-solving capabilities
• Proven leadership and team-building experience that fosters collaboration and accountability
• In-depth knowledge of US Customs regulations, HTS classification, PGA requirements, and FTA claims

• Skilled in customs brokerage software and Microsoft Office, with openness to leveraging emerging technologies like AI

Experience & Education:

• Certified Customs Specialist (CCS) Designation
• 5+ years of related experience
• Licensed Customs Broker preferred

Working Conditions:

• Travel, 15%

Position Classification:

Associate Level VI; Wage dependent upon experience.

📍 Location: Must be able to travel to Pembina, ND or Columbia, SC office regularly
🕒 Hours: Monday–Friday, 8:30 AM – 5:00 PM EST / 7:30 AM – 4:00 PM CST (40 hours/week)
📅 Holidays: Two statutory holiday’s per year will be required to be worked

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.