General Manager

The General Manager maintains accountability for the efficient and profitable operation of an Au Bon Pain café; the consistent delivery of “Guest First’ service to all guests; the maintenance of cafe quality; the leadership and development of café employees; the creation and maintenance of an environment of trust, credibility dignity and respect. The General Manager routinely exercises independent judgment and discretionary powers in the day-to-day performance of job duties. He/she ensures that Au Bon Pain’s policies and procedures are implemented and maintained in a consistent manner.

Key Position Responsibilities

• Provides leadership in the café by ensuring the adherence to all Au Bon Pain guidelines and standards and by creating an environment that promotes team work and a guest-first philosophy.

• Manages the café’s financial performance to meet objectives and analyzes any variances and ensures financial controls are adhered to; ensures the integrity of all cash handling procedures; responsible for the accuracy of all cash and deposit transactions.  Ensures all team members are trained on the cash handling policies and investigates any variances with the Area Director.

• Determines daily and weekly staffing requirements and develops and posts master schedules; recruits, interviews and hires team members for the café and makes termination decisions where warranted. Ensures all team members are properly trained and conducts orientation.

• Ensures proper sanitation and cleanliness standards are adhered to and directs the team on the proper procedures to maintain cleanliness standards.  Ensures compliance with state, federal and local Board of Health requirements.

• Maintains the integrity of the food cost management system; performs end of the week inventory and verifies the accuracy of all numbers submitted. Creates production planning amounts and reviews with Area Director; responsible for the accuracy of all food and beverage orders and ensures the accurate receipt of delivery.

• Ensures that Au Bon Pain guest-first philosophy is practiced by every team member in the café; responds to guest needs  and coaches and directs the team to perform their duties to exceed guest expectations. Resolves any guest issues that may arise to maintain Au Bon Pain’s quality standards.

Qualifications

• A BS/BA degree is strongly preferred; a degree in hotel/restaurant management is highly desirable.

• A minimum of three years as a manager in a full service or fast casual environment

• Must be ServSafe certified and have proven proficiency in all dimensions of restaurant

• functions (food planning and preparation, purchasing, sanitation, financial analysis).

• Must possess excellent communication skills for dealing with diverse guests and staff.

• Must have a proven ability to determine applicability of experience and qualifications of job

• applicants to ensure high performing teams, and must possess strong computer and mathematical skills.

  Physical Requirements

• Ability to maintain stationary position (e.g. standing) for extended periods of time – constantly

• Ability to move around the café to attend to the needs of customers and staff – constantly

• Ability to move, lift and handle equipment ,supplies and other objects weighing up to 50 pounds – frequently

• Ability to position self to move items weighing up to 50 pounds from floor to shelves and to cabinets above and below counter height – frequently

• Ability to position self to reach items under counter height – occasionally

• Ability to tolerate exposure to commercial cleaning solvents - frequently

Additional Information

Working at ABP:

5 day work weeks

7 week structured training program

Career growth opportunities

Competitive salary, weekly pay

Quarterly bonuses

Benefits:

Medical insurance/Dental insurance/Vision insurance

Pet insurance Employee Referral Programs

Vacation Time

401K Workplace banking and much, much more!