General Manager
AU BON PAIN JOB DESCRIPTION
Title: General Manager
Reports To: Area Director
Department: Operations
FLSA Status: Professional/Exempt
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Position Summary:
This individual is responsible for the overall management of an Au Bon Pain cafe ensuring excellence in cafe operations, beyond the ordinary guest satisfaction and financial success.
Responsibilities:
• Facilitates and promotes the use of Support Center initiatives and resources.
• Identifies and diagnoses problems and coaches others to help solve them.
• Encourages and rewards others to “think out of the box” and take calculated risks.
• Makes decisions with conviction and learns from mistakes.
• Ensures that café meets the company average customer service score from the QSC audit.
• Fosters a culture of “total customer experience.”
• Consistently delivers a high level of service and hospitality to our customers.
• Maintains an active presence throughout the business.
• Seeks and receives customer feedback.
• Attracts, retains and develops a superior team – develop Associate Managers.
• Shows commitment to training at all levels – creates a teaching and learning culture.
• Creates an environment of trust and credibility.
• Constantly improves the quality of work life by using fair and consistent treatment. and provides equal growth opportunities for all team members.
• Uses systematic methods and procedures to accomplish sales and profit goals.
• Conducts PEGS to standard and consistently meet or exceed QSC score.
• Ensures that the café is maintained according to Company standard.
• Effectively utilizes visual merchandising to drive sales.
• Identifies and quantifies specific areas of opportunity.
• Ensures that forecasts and budgets are accurate.
• Ensures positive sales and profit trends.
• Meets and exceeds budgeted goals.
• Understands the drivers of our business and that of our competitors.
• Adheres to Company’s policies and procedures.
• Lifting up to 35 pounds is required.
Requirements:
• Makes sound business decisions in times of uncertainty.
• Demonstrates the ability to lead teams to a positive result.
• Demonstrates excellent communication and “listening” skills.
• Demonstrates broad knowledge of and passion for food.
• Responds to opportunities with a sense of urgency.
• Proven Technical proficiency (MS Office Suite).
• Must work a minimum of 50 hours at the café.
Qualifications:
• 1-3 years of experience in food service.
• College Degree in hospitality preferred.
• Post-secondary required.
• Operations experience with full P&L responsibility required.
• Exceptional track record in consistently leading and driving a team to deliver results.
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Qualifications
Qualifications:
• 1-3 years of experience in food service.
• College Degree in hospitality preferred.
• Post-secondary required.
• Operations experience with full P&L responsibility required.
• Exceptional track record in consistently leading and driving a team to deliver results.
•