General Manager, Outlet Repair Distribution Center
Apply Online: www.shos.com and Req Number: 1262377
The General Manager (GM) is responsible for the overall financial, operational, and productivity performance of the facility. This includes expense management, achievement of planned cost recovery goals, processing & logistics of hard lines products through the repair & distribution center. This position is also accountable for customer satisfaction, associate morale; and the accurate receipt of reverse flow of Sears Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores; Vendor direct shipments; Vendor reverse flow from other retails through the MDO; and from other third party sources. The GM ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity. The GM is a role model within the facility for abiding by and holding others accountable for the Code of Business Conduct and overall business practices.
* Leads the unit to ensure achievement of business goals in processing, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and associate morale
* Holds store team members accountable for their individual contributions based on their roles and responsibilities
* Manages the internal customer experience
* Adheres to operational processes (e.g. receiving, non salable, junk, testing, parts, repair, cleaning, bin, loading, shipping, etc ) and ensures performance standards are met
* Achieves performance goals on a consistent basis
* Manages expenses (e.g. payroll, supplies, transportation, etc.) in line with planned levels
* Manages all talent management, HR, hiring, & training processes and initiatives
* Ensures consistent & efficient execution of operational processes within the unit
* Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery
* Professionally represents the Outlet Store Organization to all internal and external partners within the local market
* Communicates to field and corporate leadership, ideas or activities that would lead to cost recovery improvements
* Ensures that the unit operates in full compliance with applicable laws, regulations and company ethics policies
* Provides a safe working environment for both associates and customers
* Partners with SHC Product Service and third party vendors (e.g. Nordic Track) on merchandise repair issues
* Manages product receipts, repair, processing and the shipping process
* Clearly communicates to the team (e.g. receiving, shipping, ORS, etc.) with regard to unit operations & other policies, processes, and directives
* Balances inventories -- accountable for proper mix of merchandise in Outlet Selling (OS) stores
* Creates and maintains freight lanes of merchandise ready for immediate shipment for each OS store within the market
* Communicates inventory gaps/overages to the inventory team & field leadership
* Forecasts inventory needs for the market
* Ships quality saleable product and monitors returns in OS stores
* Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates. All of the aforementioned must be in partnership with the DSM and HR.
* Other duties as assigned
Qualifications
Requirements:
Education Experience: Bachelor's Level Degree OR 5-10 Years Related Experience
Driver's License Required: Yes
Travel Requirements: 25%
Age Requirement: 18+
Job Requirements:
* Understand merchandise flow from vendor to customer
* Overall computer literacy
* Strong drive for results
* Action oriented, with strong skills in execution
* Strong coaching and associate development skills
* Courageous leadership skills
* Ability to manage multiple priorities simultaneously
* Ability to focus on critical issues and activities
* Knowledge of retail business and Outlet Store operations
* Strong business acumen and financial literacy
* Change management skills
* Licensed to operate and teach how to operate Mechanized Material Handling Equipment (MMHE) (this can be obtained after hire)
* Ability to pay attention to detail
Preferred Skills:
* Manufacturing leadership role
* Warehouse leadership role
Apply Online: www.shos.com and Req Number: 1262377
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply Online: www.shos.com and Req Number: 1262377