General Manager tMart Egypt

Who are we? 

When you think of food delivery in the MENA region, talabat is likely the first name that comes to mind. Established in Kuwait in 2004, we have rapidly expanded to become a leading player in the region. Today, we proudly facilitate the delivery of hundreds of millions of orders annually, ranging from food to groceries and other essential products, across countries with a dedicated team of 3K+ employees.

Our vast network includes partnerships with more than 27K+ brands and nearly 50K branches. Notably, our innovative Quick Commerce platform, talabat Mart (tMart), revolutionizes grocery delivery, ensuring essentials reach our customers within just 30 minutes.

At talabat, we are committed to fostering a sustainable ecosystem that benefits our customers, partners, team members, riders, and the communities we serve. Our #techforgood initiative exemplifies this commitment by enabling customers to effortlessly contribute to vital causes. Since launching in 2020, this program has facilitated the donation of over one million meals and contributed more than $1.5 million to charitable causes, enhancing food security and supporting well-being in the region

As a proud member of the Delivery Hero family, a global leader in online food delivery and Quick Commerce, talabat continues to innovate and lead in delivering excellence and convenience to our customers’ doorsteps.

Role Summary 

Focus on growing our own Dark Store “tMart”, which is the region’s first dark store concept offering 20 -30 minute delivery of groceries. 

What's On Your Plate

• Setting overall Commercial and Operations strategy (mission, format positioning) and identifying new market opportunities, setting targets for revenue and growth, and formulating business strategies with platform
• Identifying and pursuing opportunities for business growth such as partnerships, collaborations, and he/she is responsible for building relationships with key stakeholders and suppliers.
• Working closely with the marketing and growth team to develop strategies for acquiring and retaining customers. This may involve setting marketing campaigns, analyzing customer clusters and optimizing marketing planning
• Accountable to enhance customer experience in alignment with logistics and Customer experience functions by evaluating the service quality and customer satisfaction
• Accountable for the company PnL and managing budgets planning , monitoring expenses, and ensuring that financial targets are met. Also he/she will work closely with the finance team to prepare financial reports and forecasts.
• Accountable for day-to-day operations by implementing efficient processes and procedures. He/she will be involved in optimizing workflows, improving productivity, and resolving operational issues.
• Working closely with the product development team to define product roadmaps, prioritize features, and ensure that products are meeting customer needs and market demands.
• Identifying potential risks to the business and developing strategies to mitigate them. Also assessing market risks, regulatory risks, or operational risks that could impact the company's success

Qualifications

What Did We Order? 

• You have at least 10+ years of experience in progressively responsible roles in consumer retail, or  CPG. Alternatively, you might have worked in a consulting capacity in this industry and are  looking forward to an operator role. 
• You have built teams and led cross-functional projects at scale 
• Experience working within logistics, real estate is also advantageous 
• You are very detail-oriented, structured and know how to prioritize - you consider yourself as  someone who delivers solutions and not bottlenecks to be solved 
• You are willing to do anything necessary for the project to succeed, including working on the  warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you. 
• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders 
• You are someone energized by the unknown and look forward to learning each day on the job 
• You have excellent analytical and communication skills, and always like to be hands-on with several tools 
• Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission 
• You have good connections within the CPG industry and authorities