German Speaking Customer Care - E-Commerce | Work In Greece

Join the enthusiastic team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the booming e-commerce sector! This position offers you an incredible opportunity to work in the beautiful country of Greece while utilizing your language skills to assist customers. If you have a passion for helping others and want to thrive in a vibrant work environment, we want to hear from you!

Key Responsibilities

• Provide top-notch customer support to German-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to e-commerce transactions, product inquiries, and troubleshooting.
• Collaborate with the operations team to resolve issues quickly and efficiently, ensuring customer satisfaction.
• Document customer interactions accurately within our CRM system and follow up as necessary.
• Identify and suggest improvements to enhance the overall customer experience.
• Stay informed on the latest product offerings, promotions, and policies to deliver accurate information to customers.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is advantageous.
• Experience in customer service, preferably within the e-commerce industry.
• Excellent communication skills, with a focus on delivering exceptional customer experiences.
• Ability to work collaboratively within a team and handle fast-paced environments.
• Strong problem-solving skills, with a proactive approach to meeting customer needs.
• Familiarity with CRM systems and e-commerce platforms is beneficial.
• Willingness to relocate and immerse yourself in the diverse culture of Greece!

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...