German Speaking Customer Service Agent For Online Bank - Remote In Greece

Mercier Consultancy MD is excited to present an opportunity for a German Speaking Customer Service Agent to join the team of an innovative online bank, working remotely from Greece. This role is perfect for individuals who are committed to delivering outstanding customer support to German-speaking clients, ensuring they have a seamless banking experience.

Responsibilities

• Provide assistance to German-speaking customers via phone, email, and chat, addressing inquiries related to banking products and services.
• Guide customers through account management, transaction processes, and product features.
• Resolve customer complaints and inquiries promptly while ensuring a high level of satisfaction.
• Accurately document all customer interactions in the CRM system for reference and quality control.
• Collaborate with other teams to escalate and resolve complex issues efficiently.
• Stay up-to-date with banking regulations, products, and services to offer accurate information to customers.

Requirements

• Fluency in German (both written and spoken); proficiency in English is desirable.
• Previous experience in customer service, preferably within the banking or financial sector.
• Strong communication skills with a focus on customer-centric service.
• Ability to resolve issues calmly and provide effective solutions.
• Familiarity with CRM systems and standard software applications.
• Self-motivated and capable of working independently in a remote environment.
• Willingness to learn about online banking products and industry trends.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...