Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative for a reputable manufacturing company based in Greece. This position is ideal for individuals who are detail-oriented and passionate about delivering exceptional service in a manufacturing context.
Responsibilities
- Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding products, orders, delivery timelines, and technical specifications.
- Process orders accurately and handle changes or cancellations while ensuring customer satisfaction.
- Collaborate with internal teams to resolve customer issues and provide timely feedback.
- Maintain a comprehensive understanding of the company's manufacturing processes and product offerings to assist customers effectively.
- Document all customer interactions accurately and contribute to service improvement initiatives.
- Support the sales team by providing customer insights and feedback.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the manufacturing or industrial sector.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and capability to work under pressure.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills and ability to multitask.
- A proactive approach to customer service and a willingness to learn about products and processes.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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Patrique Mercier Recruitment – Connecting Talent with Opportunity Across Europe and BeyondPatrique Mercier Recruitment is a premier international recruitment agency specializing in multilingual talent acquisition for some of the world’s leading compani...
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