German Speaking Customer Service for Retail industry

Mercier Consultancy is seeking an enthusiastic German Speaking Customer Service Representative to join our team in the Retail industry. In this pivotal role, you will provide outstanding support to our German-speaking customers, assisting them with their inquiries and ensuring a seamless shopping experience.

Your fluency in German will be essential as you help clients with product information, order placement, and address any concerns related to their purchases. Your commitment to excellent customer service will make a significant impact on customer satisfaction and loyalty.

Responsibilities

• Deliver high-quality customer service in German via phone, email, and chat for retail inquiries
• Assist customers with inquiries related to product details, order status, and returns
• Troubleshoot and resolve customer issues in a timely and professional manner
• Document customer interactions and maintain accurate records in our CRM system
• Collaborate with other departments to ensure timely and satisfactory resolution of customer inquiries
• Gather and relay customer feedback to help improve our retail offerings
• Stay informed about the latest trends in the retail industry to provide knowledgeable support

Requirements

• Fluency in German and English, with excellent communication skills
• Strong customer service skills with a focus on problem-solving
• Experience in customer service, particularly in the retail industry, is preferred
• Able to handle multiple inquiries and prioritize tasks effectively
• Detail-oriented with strong organizational abilities
• Passion for retail and helping customers find the best solutions
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...