German-Speaking Technical Support Analyst

Location: Budapest, Hungary | Work Mode: Onsite
Working Hours: 9:00–18:00| Type: Full-time

Support the Next Generation of Smart Mobility
At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.

As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.

What You’ll Be Doing

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
• Guide users through features and functions of smart mobility products
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey — from first question to full resolution
• Maintain accurate case logs and comply with data security and privacy policies

Communicate effectively with colleagues and contribute to a positive team environment

Requirements

What You Bring

• Strong communication skills in German (C1) and English (B2)
• A customer-focused mindset — you stay calm, helpful, and solutions-oriented
• Confidence working with tech: mobile apps, Bluetooth, and wireless connections
• Basic familiarity with Microsoft Office and common troubleshooting tools
• Ability to stay organized and handle multiple conversations with care and clarity
• Previous BPO, customer support, or helpdesk experience is a big plus

You’ll Thrive If You Are…

• Genuinely interested in gadgets, apps, and mobility tech
• Curious and proactive — you investigate, not just answer
• Someone who brings empathy to every conversation
• Comfortable working in a structured, process-driven environment

Benefits

• Work with a top-tier global brand in a high-growth industry
• Competitive salary and cafeteria benefit package
• Paid training to fully onboard you with the tools and tech
• A stable, full-time position in a modern, central Budapest office
• A fun, multicultural team where your ideas and input matter
• Real development opportunities inside a growing European support hub