German speaking Technical Support Customer Representative - Remote In Greece

Mercier Consultancy MD is seeking a German Speaking Technical Support Customer Representative to join our team remotely from Greece. This role is perfect for individuals who are passionate about technology and enjoy helping customers solve technical issues. As a representative of our company, you will provide expert assistance to our German-speaking clients, ensuring they have a seamless experience with our products and services.

Key Responsibilities

• Provide top-notch technical support to German-speaking customers through phone, email, and live chat.
• Troubleshoot and resolve technical issues and product inquiries efficiently.
• Guide customers through product features and troubleshooting steps clearly and patiently.
• Document customer interactions and solutions accurately in the CRM system.
• Collaborate with product and development teams to escalate complex technical problems.
• Stay updated on product knowledge, features, and industry trends to provide informed support.

Requirements

• Fluency in German (both written and spoken) is essential; English proficiency is a plus.
• Experience in technical support or customer service is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Familiarity with customer support software and systems.
• Ability to work independently in a remote environment while managing time effectively.
• A keen interest in technology and dedication to providing excellent customer service.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...