Graduate, Customer Success

The Graduate, Customer Success will play a vital role in ensuring that our merchants are not only satisfied with our services but are also equipped to maximize the value of Carousell’s offerings. This role is ideal for graduates with strong communication skills, a passion for customer engagement, and the drive to deliver exceptional client experiences in a fast-moving tech environment.

Key Responsibilities

• Client Onboarding: Guide new merchants through the onboarding process, ensuring a smooth transition and providing resources to help them get started.
• Problem-Solving: Act as the first point of contact for merchant concerns or issues, resolving them quickly and professionally.
• Product Expertise: Provide guidance on how merchants can best use Carousell’s products/services to achieve their goals.
• Customer Training: Conduct training sessions or webinars to ensure merchants are confident and effective in using our platform.
• Data and Reporting: Monitor merchant usage, track insights, and share updates with clients and internal teams.
• Client Feedback: Collect and share merchant feedback with relevant teams to drive continuous improvement.
• Documentation: Maintain accurate and updated records of merchant interactions in the CRM system.

Qualifications

• Recent graduate or early career talent with a degree in Business, Communications, Marketing, or a related field
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to manage multiple tasks while delivering high-quality client experiences
• Analytical mindset with interest in data-driven insights and reporting
• Proactive problem solver who can remain professional under pressure
• Familiarity with CRM tools is a plus

Additional Information

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. 

About the Company

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.