Graduate Production Support Analyst - Hong Kong
The Equity Production Management team is looking for a talented individual to join the team providing 1st - 3rd line support for Equity Algorithmic trading systems. This is a production level two support role in Equity Sales & Trading. The algorithmic trading product offering provides internal and client users with a wide range of algorithmic trading strategies including benchmark trading, smart order routing, discretionary strategies and internalization of flow, covering listed cash equity, derivatives and FX instruments.
Position Description:
Production Support Analysts are responsible for ensuring optimal performance and stability of Front Office pricing, trading, and risk management applications across multiple product lines. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of trading technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.
Responsibilities include:
• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
• Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.
The successful candidate should have:
- Excellent communication skills, broad sense of ownership and proactiveness
- Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, maths).
- Good grades 2.1 and above. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.
- A passion for Financial Markets
- Solid communication skills for facing off both to IT and business teams
- Strong understanding of server, storage, MQ, and application technologies (Java, .NET, C++)
- Able to troubleshoot, problem solver, analytical
- Proficiency with Linux
- Strong SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries.
- Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
- Strong scripting skills, like Perl, Python, or UNIX shell.
- Excellent spoken and written English communication skills.
Nice to have Skills :
- Exposure to incident management in an IT environment
What you'll get:
- Fully paid, in-depth, interactive training before your placement
- A generous graduate salary
- Pay rises every 9 months to reflect your progress.
- Ongoing training and support.
- Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.
How to apply:
- Apply below to tell us a bit about you.
- Complete the online assessment (we’ll send you a link by email).
- Complete the interviews with our friendly talent team over the phone and video.
- Lastly, you’ll interview with our client.
So you don’t miss out on your dream job, we encourage you to be open to relocating!
We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.
Questions about our program and roles? Please get in touch with us at info@mthree.com