Group Product Manager, Banking Platform

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

At Relay, our Banking Platform is the foundation that enables everything customers do—from moving money and managing accounts to collaborating with their financial partners. The Group Product Manager, Banking Platform will own the product strategy, operating model, and execution across this platform, ensuring it scales reliably while continuing to deliver simple, intuitive experiences for SMBs.

This role leads a team of 4-5 Product Managers responsible for the core banking capabilities that power Relay. You will be accountable for setting direction across multiple product teams, sequencing the right bets over time, and ensuring teams are delivering measurable customer and business impact. You’ll work closely with Engineering, Design, Risk, and Operations partners to balance customer value, platform integrity, and regulatory constraints as Relay grows.

If you thrive in ambiguity, enjoy leading through influence and coaching, and know how to turn complex systems into clear, customer-centred products, this role is for you.

What You'll Be Doing

• Own the product vision, strategy, and roadmap for Relay’s Banking Platform across multiple product teams

• Lead and develop a team of 4-5 Product Managers, setting clear expectations for ownership, decision-making, and outcomes

• Translate company-level goals into a sequenced portfolio of initiatives, balancing customer value, platform scalability, risk, and operational complexity

• Partner closely with Engineering, Design, Risk, and Operations leaders to deliver high-quality, compliant, and scalable banking capabilities

• Ensure teams maintain a deep understanding of customer needs through research and ongoing customer engagement

• Establish and review success metrics across the platform, using data to guide prioritization and evaluate impact

• Drive strong cross-team execution, removing dependencies and holding teams accountable to outcomes

• Raise the bar for product management excellence at Relay by coaching PMs and improving how we plan, ship, and learn

Who You Are

• 8+ years of experience in Product Management, including managing multiple PMs or leading multiple product teams

• You have a strong bias to action. We’re a fast-paced environment and we value quick decision making and iteration to maximize learnings.

• Proven ability to own and evolve portfolio-level roadmaps, not just individual products or features

• Your work experience shows a history of excellence and impact, with a track record of successfully managing and overseeing a broad product portfolio

• You know how to extract valuable insights from data, using different statistical methods and forms of data analysis

• A strong people leader with a track record of developing PMs and building high-performing teams

• Comfortable operating in ambiguity and making principled trade-offs in fast-paced environments

• You care deeply about small businesses and their owners/operators

• You have experience turning data into insights using tools like Excel, SQL etc.

• You are comfortable prototyping a simple user flow/UX in a tool like Figma

Bonus Points

• A deep understanding of small businesses and their owners/operators

• You have a strong history of building products 0-to-1

• Understand how to read technical API documentation and test APIs using Postman

Our Commitment To You

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.

• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.

• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.

• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.

• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.

• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.

• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.

• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.

• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

The Interview Process

• Stage 1: A 45-minute Google Meet interview with a member of our Talent team

• Stage 2: A 45-minute interview with our Director of Product

• Stage 3: A 60-minute in-person interview with a member of the Leadership team

• Stage 4: A 60-minute case study presented to our Director of Product, Delivery Leadership and one of our Senior Product Managers

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it. 

• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.

• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.

• You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about  stepping into the unknown and navigating new terrain to create something better alongside your team. 

• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself. 

• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

• You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.

• You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

Our Promise

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important to Us:

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.