Guest Relations Supervisor
Key Responsibilities:
- Lead and oversee guest check-ins and check-outs, ensuring smooth and efficient service.
- Welcome and attend to VIPs, anticipating their needs and personalizing their experience.
- Act as a key player in maintaining and elevating hotel service quality, identifying opportunities to exceed guest expectations.
- Chair the monthly Quality Meeting, the hotel’s main forum for aligning all departments on service standards.
- Take the lead in responding to guest feedback and online reviews, ensuring timely and professional management responses.
- Handle guest complaints effectively, demonstrating flexibility, empathy, and problem-solving skills.
- Serve as the hotel’s voice over the phone, directing inquiries to the right person efficiently.
- Build strong working relationships with all colleagues and departments, ensuring follow-through on all actions and initiatives.
Qualifications
What you bring:
- Preferably experience in front office in a large 4- or 5-star hotel;
- Excellent command of the English language, both written and spoken. Dutch or a second language is a plus;
- You are proficient in Office programs, are comfortable with a PMS system, and can quickly learn new systems;
- Problem-solving skills, the ability to easily make new contacts, a social character, and the ability to work well in a team.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.