Head of Trust & Pay

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We’re seeking an executive to lead our Trust & Pay organization, overseeing the payments, identity, and trust products that power the Lyft platform. These capabilities engender trust with the millions of riders and drivers that depend on Lyft to ride and to earn. You'll manage a cross-functional team of engineering, product, data science, analytics, and operations professionals who build and maintain the technical and product foundations that enable millions of secure transactions and trusted interactions every day.

This is a high-impact leadership role where you'll drive initiatives that directly influence business growth, reduce fraud losses, and improve customer experiences. You'll balance ambitious innovation with platform reliability, managing a portfolio of work that spans growth-driving features, margin improvement, and foundational platform investments.

Success for this role includes: 

• Growth Impact: Delivering measurable increases in ride volume through payment innovation, improved onboarding, and reduced friction
• Margin Improvement: Reducing fraud losses and managing platform costs while maintaining excellent customer experiences
• Platform Health: Maintaining high reliability, security, and performance standards while scaling transaction volumes
• Team Excellence: Building a collaborative, high-performing organization with strong retention and clear career paths
• Stakeholder Confidence: Establishing credibility as a trusted partner who delivers on commitments and communicates transparently

Responsibilities: 

• Strategic Leadership & Execution
  • Define and execute the strategy and roadmap for payments, identity, and trust platforms aligned with company growth objectives
  • Drive initiatives with multi-million dollar impact on ride volume, margin improvement, and cost efficiency
  • Make strategic tradeoffs between growth opportunities, fraud prevention, platform investments, and business-as-usual operations
  • Partner with senior leadership across the company to align priorities and secure resources for critical initiatives
• Team Leadership & Development
  • Lead and develop a diverse organization spanning engineering, product management, data science, analytics, and operations
  • Build a high-performing culture focused on customer impact, technical excellence, and data-driven decision making
  • Provide coaching and mentorship to team leads and senior individual contributors across disciplines
  • Foster collaboration across functions and create clarity around roles, responsibilities, and decision-making
• Drive Business Outcomes
  • Own delivery of initiatives that reduce customer friction, improve conversion rates, and drive ride volume growth
  • Lead efforts to minimize fraud losses and unauthorized activity while maintaining seamless customer experiences
  • Manage platform costs and optimize payment processing economics
  • Reduce support volume and customer pain points through proactive platform improvements
• Build & Scale Platform Capabilities
  • Strengthen payment infrastructure to support domestic growth and international expansion
  • Enhance fraud detection and prevention capabilities to stay ahead of evolving threats
  • Build reusable platform services that accelerate partner integrations and new product development
  • Ensure platform reliability, security, compliance, and scalability as transaction volumes grow
• Cross-Functional Partnership
  • Collaborate with Driver, Rider, and Growth teams to optimize end-to-end customer journeys
  • Work with Legal, Compliance, Risk, and Finance on regulatory requirements and risk management
  • Partner with Customer Support and Operations teams to identify and resolve systemic issues
  • Manage relationships with external partners including payment processors, fraud vendors, and financial service providers
• Operational Excellence
  • Establish clear metrics, goals, and accountability frameworks to track progress and impact
  • Manage resource allocation across growth initiatives, platform investments, and support commitments
  • Drive operational reviews and continuously improve team processes and delivery velocity
  • Balance multiple competing priorities and communicate tradeoffs transparently

Experience:

• Required Qualifications
  • 13+ years of relevant experience with at least 5 years in senior leadership roles managing cross-functional teams (>100 people)
  • Proven track record leading organizations that include engineering, product, and data science functions
  • Deep expertise in at least two of: payments/fintech, identity/authentication, fraud prevention, or consumer platforms
  • Strong business acumen with demonstrated ability to drive measurable outcomes (revenue growth, cost savings, conversion improvements)
  • Experience managing complex initiatives with significant dependencies across multiple teams
  • Technical background with ability to engage on system design, architecture, and technical tradeoffs
  • Excellent communication and influencing skills with ability to build consensus among diverse stakeholders
  • Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
• Preferred Qualifications
  • Experience in marketplace, e-commerce, or two-sided platform businesses
  • Background building payments or financial products for consumer applications
  • Track record optimizing customer onboarding, conversion funnels, and authentication flows
  • Experience with fraud prevention strategies and balancing security with user experience
  • International or multi-regional platform experience
  • Knowledge of payment network economics and cost optimization strategies
  • Experience managing analytics and operations functions alongside engineering and product teams

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $268,000 - $335,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here. [https://www.lyft.com/careers/life-at-lyft]

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.