Head - ValMo Operations
About the Team
ValMo is Meesho’s logistics and supply chain organization, responsible for building India’s most cost-efficient, reliable, and scalable fulfillment network. From first-mile pickup to last-mile delivery and reverse logistics, ValMo powers millions of shipments every month for small businesses across the country.
As we scale, the complexity of our network increases exponentially. ValMo operates at the intersection of technology, operations, and partner ecosystems — where execution precision and systems thinking are critical to prevent cascading (domino) failures across the network.
About the Role
We are looking for a seasoned operations leader to head ValMo Operations at scale. This role requires someone who has led large, distributed networks with high shipment volumes, multiple stakeholders, and tight SLAs.
The ideal candidate brings deep systems thinking — the ability to see interdependencies across first mile, line haul, last mile, and returns — and proactively design processes, governance, and control mechanisms that prevent large-scale operational disruptions.
You will be responsible for building a resilient, scalable, and cost-efficient operations engine while balancing growth, service quality, and profitability.
What you will do
1. End-to-End Network Ownership
Own operational performance across the entire ValMo network (first mile, middle mile, last mile, and reverse logistics).
Drive core metrics: SLA adherence, TAT, cost per shipment, RTO, fill rates, NPS, and network utilization.
Ensure seamless coordination across regions, hubs, and partners.
2. Systems Thinking & Risk Prevention
Identify structural bottlenecks and hidden interdependencies that can trigger domino failures.
Design robust operating cadences, early warning systems, and escalation frameworks.
Build contingency planning mechanisms for peak events, disruptions, and network shocks.
3. Scale & Standardization
Institutionalize SOPs, governance models, and performance management frameworks across regions.
Drive standardization while enabling flexibility for hyperlocal nuances.
Lead automation and tech-driven transformation of operational workflows.
4. Partner & Stakeholder Leadership
Manage strategic 3PL partnerships and drive long-term capability building.
Collaborate with Product, Tech, Finance, Category, and CX to align network strategy with business goals.
Lead high-stakes cross-functional problem solving during critical incidents.
5. Cost & Efficiency Optimization
Drive structural cost improvements without compromising service quality.
Improve network design, capacity planning, and route optimization.
Build a culture of continuous improvement and data-driven decision-making.
6. Team Leadership
Build and mentor a strong bench of regional and central operations leaders.
Create a culture of accountability, ownership, and operational excellence.
Drive leadership development across layers of the organization.
What you will need
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.
Our Mission
Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.
We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.
Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.
Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.
We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.
Know more about Meesho here : https://www.meesho.io/