Healthcare Security Dispatcher

Paladin Security is Hiring a Healthcare Security Dispatcher!

Location: 1796 Summer Street, Halifax, NS
Pay Rate: $20.50/hour
Employment Type: Full-Time
Schedule: 8:00 AM – 4:00 PM / 4:00 PM – Midnight

Overview

Join Paladin Security as a Healthcare Security Dispatcher serving the Halifax Infirmary and Victoria General Hospital. In this essential front-line role, you’ll be responsible for receiving and dispatching emergency and non-emergency calls, coordinating responses, and ensuring the safety and efficiency of hospital operations. Dispatchers play a crucial role in maintaining calm and clear communication during critical moments and supporting both staff and patients with professionalism.

Responsibilities

• Handle all incoming calls with professionalism and composure, providing excellent customer service
• Maintain positive relationships with Paladin employees, management, and hospital staff while handling confidential information
• Dispatch alarm response calls quickly and accurately within designated time frames
• Respond to alarms following established account instructions
• Accurately update alarm and event records in the system
• Create and issue hospital ID cards as needed
• Assist Shift Supervisors or Site Supervisors with administrative and operational tasks as assigned

Requirements

• Must reside in Halifax or nearby cities
• Must be eligible to work full-time in Canada
• Must be able to work 12-hour long shifts
• Ability to lead, plan, organize, delegate, and problem-solve
• Strong attention to detail and effective communication (oral and written)
• Proficient in Microsoft Word, Excel, and Outlook
• Professional demeanor with the ability to perform under pressure
• Ability to prioritize and manage multiple calls based on urgency
• Eligible to obtain a Nova Scotia Security License
• Valid Standard First Aid & CPR – Level C (CSA-approved vendor)
• English fluency (oral and written) is required
• Previous experience in dispatching or a related field is preferred

Nice to Have

• Customer service experience
• Problem-solving skills
• Ability to work effectively in a fast-paced environment

Benefits

• Health Care
• Dental
• Overtime Pay
• On-the-Job Training
• Pay Reviews
• Free Uniforms
• Company-paid Security License
• Dry Cleaning & Tailoring Allowance
• Paid Vacation & Sick Days
• Flexible Daily Pay Options