Help Desk-Document Support Specialist
Description:
Duties & Responsibilities:
•Provides excellent customer service; keeps customers updated on work in progress and completes incoming projects by requested deadlines.
•Creates, revises and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare.
•Conducts document quality review procedures including proofing for accuracy to produce accurate work of the highest quality in a timely fashion
•Maintain document tracking and completion estimates on all documents which have been submitted to the Help Desk as they are received and update status hourly
•Performs data entry and data normalization in Interaction.
•Scans materials and performs document clean up and formatting.
•Ensures documents are accurate (using spell checking and proofreading), and are consistently formatted and professional in appearance.
•Prepares court filings, including e-filings.
•Transcribes tapes and digital audio and video recordings.
•Performs data entry into various applications and performs mail merges and assists with mass mailings.
•Makes copies and assembles complex documents as required.
•Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, Supplies, to complete projects while providing excellent customer service.
•Prepares documents for transmission by regular mail, Federal Express, messenger, air courier, facsimile, or e-mail; arranges for messengers and courier services; and transmits documents via fax and e-mail.
•Creates, maintains and distributes Firm's Phone, Office and Social Directories.
•Provide backup document support for attorneys at the attorney’s work area if requested.
•Provides technical support (via remote control or in-person) to Firm regarding document formatting questions.
•Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software.
•Assists with training new Document Specialists and other personnel as assigned.
•Prints documents received in conjunction with electronic discovery requests.
•Copies/burns CDs, DVDs.
•Fills in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department.
•Provides remote support during office emergencies.
•Performs other duties as assigned.
•Timely and regular attendance.
Qualifications
Strong commitment to customer service
Two+ years of word processing experience, preferably in a law firm
Rapid yet accurate typing skills
Proofreading for quality; adherence to “DSS Quality Checklist”
Team Player
Good problem solving skills
Excellent telephone skills
Flexible (Ability to work overtime, including weekends, midnights, on an as-needed basis)
Strong interest in technology and demonstrated ability to learn
Four year degree desirable
Familiarity with document scanning
Additional Information
All your information will be kept confidential according to EEO guidelines.