Help Desk / Support Officer

Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position:

Help Desk / Support Officer

About the Role

We are seeking a Help Desk / Support Officer to provide technical support to company employees.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems
• Solve problems on Windows OS, Mac OS, and iOS, platforms
• Troubleshoot issues and alter configuration on networking equipment (switches, Wi-Fi access points).
• User advanced troubleshooting skills

Requirements

• A minimum of 1-2 years of experience in an IT support role
• Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field
• Proficiency in supporting Windows, Mac, and iOS
• Fluency in English
• Experience with Active Directory and Exchange on the cloud
• Basic knowledge of networking principles and troubleshooting
• UniFi networks administration is a plus
• Proficient user of new Technologies
• Ability to meet daily deadlines under stressful conditions
• Ability to deal effectively multiple tasks simultaneously
• High ethical standards, fitting with the Values of Antenna Group

Benefits

• Competitive remuneration package
• Health and Life Insurance Plan
• Friendly and challenging working environment

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview. 

The selected candidates will be invited to attend an initial interview and be informed about further steps. Please note that obtaining references might be part of the selection process. 

All applications are considered as strictly confidential.