Helpdesk Support Specialist (L1)

About Patrianna
Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.

We're driven by speed, ambition, and bold ideas. At our core, we're product creators and problem-solvers who thrive in a high-performance environment. We're looking for exceptional talent—smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve.

The Role
Be the friendly face of IT, solving tech challenges and keeping our team running smoothly.

What you will be doing
• Act as first point of contact for all technical requests via Slack/Jira, ensuring every user feels heard and supported
• Diagnose and resolve standard hardware and software issues with our corporate systems
• Perform initial root-cause analysis and gather detailed information before escalating complex issues to L2 Support
• Create and maintain user-friendly knowledge base articles and "How-To" guides
• Update internal procedures when new solutions are discovered
• Log and track all interactions in our ticketing system to maintain excellent service standards

What we are looking for
• Solid understanding of computer hardware components and operating systems (MacOS, Windows 10/11)
• Basic networking knowledge (IP, DNS, Wi-Fi) and logical problem-solving approach
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical colleagues
• Upper intermediate English level for effective global team collaboration
• Customer service or technical support experience preferred, though we welcome motivated entry-level candidates passionate about IT
• Detail-oriented mindset with ability to follow systematic troubleshooting steps

Why you will love it
You'll be at the heart of keeping our fast-growing gaming company running smoothly, with every problem you solve directly impacting our team's ability to create amazing experiences for millions of players. You'll grow your technical skills in a supportive environment where your contributions are valued and where you can build expertise across cutting-edge gaming technology.

Benefits:

Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.

Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.

Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.

Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.