HR Consultant

Investigate and resolve cases escalated cases by Employee Service Associates and organizations regarding Human Resources benefits, services and information. Quickly and accurately resolve escalated cases in a professional, sensitive and client focused manner. Strive to achieve unparalleled customer service. Provide verbal confirmation when case is closed. Interface with internal and external personnel and organization to furnish or obtain information. Conducts research in order to resolve cases. Submit fulfillment requests. Familiarity with various HR plans, procedures and requirements including health and welfare plans, payroll procedures, retirement, leave of absence/ disability plans; HR Administration functions. 

Review for accuracy and completeness

Perform data and entry changes associated with resolving cases. Identify eligibility for employee retirement benefit commencement, COBRA. Participate in new employee benefit orientation. Performa calculations related to pension, benefits. Maintain a high level of confidentiality with employee and company information. Prepare kits/ packages regarding retirement information, benefits, long term disability, new employee orientation, Perform Employee Service Associate job duties as require. Performs similar or less skilled work.

Qualifications

Proficient in PeopleSoft, SmartTime, Microsoft Word, E-mail. Detailed knowledge of Human Resources benefits, services and information preferred. Knowledge of office practices/procedure. Knowledge of office filling systems, and record keeping procedures. Deep expertise in one area and general knowledge of one or more of the following areas: Benefits, payroll, pension/insurance, Health Services, HR Administration and Compensation, Staffing, Training, Tuition, Relocation, Physical/ Wellness, Administration. Four years satisfactory work performance as an ESA, plus demonstrated in depth expertise in Benefits, Payroll, Pension/Insurance, Health Services, HR Administration and Compensation, Staffing, Training, Tuition, Relocation, Physical/Wellness and Administration

Required: SAP Modules

Additional Information