HVAC Service Team Leader
Our Mission
Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
WHY Join Hiller
At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!
- Our Family Owned & Care Culture
- OUR VALUES
- Healthy Work/Life Balance
- Established Career Paths
- Advancement Opportunities
- Year-round work – NO LAYOFFS
- 401k Plan w/ Company Match
- Employee Referral Program
- Regular Performance Reviews
- Paid Training in our state-of-the-art facility
Benefits
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
Hiller Plumbing, Heating, Cooling & Electrical is looking for an experienced HVAC Team Leader to support good customer relations by ensuring exceptional HVAC services are provided as scheduled, at competitive prices, and all applicable codes and regulations are adhered to.
Job Responsibilities:
Ensure each team member completes job performance standards to appropriate codes and customer satisfaction.
Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.
Complete weekly truck inspections and audits of paperwork and service call checklists.
Ensure the team manages appropriate inventory of parts required for service calls.
Coordinate with other departments to ensure objectives are met effectively and completely.
Support field technicians on troubleshooting issues as needed.
Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
Manage operational metrics including average invoice total, callback ratios and labor margins.
Train, coach and mentor team leads, technicians and apprentices.
Investigate any reported safety issues.
Perform on-site job inspections.
Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance.
Perform other duties as assigned.
Knowledge, Skills and Abilities:
Prefer 5 years of supervisory experience in residential service and maintenance operation.
Prefer 5 years of verifiable work experience in HVAC industry.
Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.
Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
Education/Certification Requirements:
Valid driver’s license
EPA Certified.
A High School diploma or general education degree (GED) required.
NATE Certification preferred.
HVAC certification or Diploma preferred.
We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!