Hybris e-Commerce Support Lead

Hi,

Greetings from Sarian

Sarian Solutions is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.

Role: Hybris e-Commerce Support Lead

Location : Plano, Texas

Position: Fulltime

Job Description

JOB PURPOSE: The candidate will work together with the application development, infrastructure, systems engineering, architects, network/firewall teams to plan, coordinate and drive initiatives that impact production systems. Ensure that teams have appropriate requirements, direction, and resources to deliver effectively. Be responsible for overall soundness of application support practices & responsible for ensuring best possible customer experience with negligible down time. Provide guidance & coaching to motivate, and lead team members (direct reports) to their optimum performance levels and career development. 

KEY RESPONSIBILITIES:   

• Lead a team of software/systems engineers / analysts focused on application support for Hybris eCommerce platform in onsite and offsite locations 

• Responsible for the production monitoring, Incident/Problem Management and peak season readiness activities for the Hybris eCommerce Platform 

• Leading the team in determining prioritization of production issues and ensuring delivery of timely fixes 

• Reporting on the health of production systems and getting visibility to factors influencing it 

• Collaborate with the architecture, application development, infrastructure & operations teams to ensure production application deployments and any production activities are done without

 negative customer impacts 

• Ensure extensibility, supportability, performance & scalability of the ecommerce platform 

• Direct and participate in cross-functional delivery of complex projects often involving multiple internal and external team 

• Plan and manage scope to ensure commitments are achieved within agreed upon time, cost and quality 

• Manage, coach, and develop the analytical and technical skills of team members 

• Lead others to work effectively in a strong customer service/team oriented environment 

• Identify opportunities to develop system tools and utilities (i.e. scripts, etc.) to simplify and support IT and business operations 

• Perform 24x7x365 on-call responsibilities as well as project related work requiring off-hours support by using the production support teams 

• Additional duties as assigned 

JOB REQUIREMENTS: 

• Bachelor’s Degree in Computer Science or a related f3ield, or equivalent work experience 

• Previous experience in developing/supporting Hybris based ecommerce applications 

• Working experience with Hybris (WCMS, Cockpit,Commerce Accelerator, Search, Payment and Promotions, security, user personalization, impex, data modeling, PCM, Cron Jobs) 

• Team Player – Excellent communication skills ad experience in onsite-offshore team coordination preferred skills 

• Proficient in Hybris foundational concepts and has experience and knowledge of multichannel architecture, data modeling with Hybris, Data Exchange and Integration 

Additional Information

Awaiting your reply.

Thanks & Regards

Sandy

Sarian Solutions, Inc.

Work: 732-790-2266 x 209|Fax: 732-790-0944