Icelandic Speaking Customer Support Specialist - Booking

We are looking for an Icelandic‑speaking Customer Support Specialist to join our Booking Services team in Barcelona. If you enjoy helping people, solving problems, and working in an international environment, this role could be a great match.

What You’ll Do

• Support travellers and accommodation partners worldwide via phone and email.
• Understand customer needs and provide accurate, solution‑oriented assistance.
• Handle inquiries related to services, payments, and technical issues.
• Mediate between guests and suppliers to ensure smooth communication.
• Follow internal processes and maintain high service standards.

Requirements

What You Bring

• Icelandic C2 and English C1.
• Strong communication skills, written and spoken.
• Comfortable using Office 365, CRM tools, and digital platforms.
• Problem‑solving mindset and a positive, customer‑focused attitude.
• Ability to adapt to changing priorities and work towards goals.
• Experience in customer service or contact centers is a plus.
• Interest in travel or accommodation platforms.

Nice‑to‑Have Skills

• Process improvement mindset
• Team collaboration
• Emotional intelligence
• Open‑mindedness and critical thinking
• Solution‑oriented approach
• Proactive, innovative attitude

Benefits

What We Offer

• Full‑time contract: 38.5 hours/week, Monday to Sunday
• Rotating schedule between 09:00 and 20:00
• Two days off per week
• Temporary contract with potential to become permanent
• 27 days of annual leave
• Flexible benefits after probation (transport, childcare)
• Multicultural, international work environment
• Modern offices near Glòries (Westfield)
• 3 weeks of initial training + ongoing coaching
• Real opportunities for career growth

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.