Implementation Consultant (005-0503)

​​Looking for Philippines-based candidates

Job Role: Implementation Consultant

Compensation range: $1,500 - $3,000 AUD/month

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: An organization in the management consulting industry providing strategic advisory, digital transformation, technology and talent solutions to help businesses navigate complex challenges and drive growth. They combine deep industry expertise, data-driven insights and tailored services to support business transformation, risk and regulatory guidance, and digital and technology initiatives across multiple sectors.

Role Overview: The role of the Implementation Consultant is a customer-facing project role responsible for the implementation of the customer’s requirements. After gathering and understanding the customer’s requirements, use the company’s configuration tools to deliver an appropriate solution. This solution includes data models, document templates, business rules, financial calculations, and workflows.

Acting as the face of the business, strong interpersonal skills are essential coupled with strong stakeholder management experience. You will have the ability to effectively communicate to your audience/stakeholder, both technical and non-technical. It is important that you provide expertise and advice to customers as they look to the company as specialists in our industry.

Key Responsibilities: 

• Elicit customer requirements using a range of tools and techniques as appropriate.
• Critically evaluate requirements gathered from multiple sources, reconcile conflicts, deconstruct complex information into more easily accessible details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Translate requirements into technical/functional requirements of our platform and prepare documentation for business processes and product configuration.
• Design and implement insurance products and claim data models based on customer requirements.
• Utilise tools within our platform to build user interfaces and user journeys for insurance products according to customer requirements.
• Utilise scripting language within our platform to implement business rules and financial calculations.
• Prepare testing documentation (as appropriate) and perform system testing and integration testing to ensure your project solution meets agreed requirements.
• Support customer testing.
• Analyse data conversion requirements and define data transformation and mapping as required.
• Facilitate discussions with stakeholders (both technical and business focussed of varying degrees of seniority), preparing presentations and visual/written interpretations for customer projects.
• Produce and manage client-facing documentation and maintain/update documents for system and business processes.
• Act as the customer liaison and represent the company on customer sites as and when required.
• Manage and provide resolutions to customer enquiries within the project.
• Coordinate with the internal team and third parties/customer for successful project delivery.
• Manage changes to the project scope, project plan and project costs.
• Report on project progress to customers and company management and escalate issues for resolution.
• Identify projects risks and mitigation techniques.
• Create and maintain project documentation including change requests, risk register and project tracking reports.
• Collaborate with our development team to spec and design new features for our platform.
• Provide knowledge and technical assistance to other members within the Implementation Consultant team.
• Support and contribute to the company’s best practices.
• Comply with company policies and procedures on information security

Requirements

• A thorough understanding of the full software development project lifecycle
• Experience within a business analyst or technical business analyst role
• Experience in general insurance relating to policy and or claims functions (highly desirable)
• Experience in creating a range of documentation, including but not exclusive to business requirements, process maps and technical specifications.
• Commercial experience working in both waterfall and agile methodologies.
• Experience working with and configuring large and/or complex software packages
• An understanding of relational databases
• Proven stakeholder management skills
• Strong customer-facing and communication skills
• Demonstrable experience in having difficult conversations with stakeholders
• Solid organisational skills, including attention to detail and multitasking skills
• A company approach to your work. Demonstrable experience of having contributed outside of your immediate role.
• Degree qualified or equivalent commercial experience
• Configuration, scripting, and logic experience

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)