Implementation Consultant - Jira (ITSM)
We are looking for an Implementation Consultant – Jira (ITSM) to support and enhance our Jira and Jira Service Management (JSM) platforms.
This role focuses on Level-1 and Level-2 support, configuration, troubleshooting, and ensuring smooth day-to-day operations of the Jira ecosystem.
If you have hands-on Jira/JSM experience and want to grow in an enterprise ITSM environment, this is a great opportunity to build your expertise.
Responsibilities
- Provide Level-1 and Level-2 support for Jira and Jira Service Management (JSM)
- Troubleshoot workflows, permissions, automation, and configuration issues
- Manage user access, roles, permission schemes, and configurations
- Assist in workflow design and form configurations
- Handle incident and service request tickets related to Jira platform
- Coordinate with senior consultants for complex escalations
- Support system health monitoring and platform upgrades
- Maintain documentation and configuration consistency
Requirements
- Bachelor’s degree in Computer Science or related field
- 1–3 years of hands-on experience in Jira / Jira Service Management (JSM)
- Basic understanding of ITSM processes (Incident, Change, Request)
- Experience with workflow configuration, SLAs, and permission schemes
- Strong problem-solving and communication skills
Preferred
- ITIL Foundation certification
- Exposure to Jira Asset Management (Insight)
- Basic knowledge of REST APIs, HTML, or JavaScript
- Experience working in enterprise IT environments
Equal Opportunity & Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.