Implementation Manager II or III
IdeaRoom
Remote (North America)
4 days ago
support
About IdeaRoom
IdeaRoom is a growth-stage software company that builds interactive 3D product configurators that help building manufacturers and dealers sell complex, customizable products online. We work with a wide range of businesses across North America, combining visual technology with practical business tools to streamline highly-qualified lead generation, sales quoting, building purchases, and customer engagement. Our headquarters is located in Boise, ID and we are a remote first company.
About the Role
As an Implementation Manager at IdeaRoom, you’ll play a key role in helping our customers evolve and optimize their use of our platform after launch. You’ll work directly with clients to manage change requests, configuration updates, and technical support related to our 3D product configurators and connected systems like HubSpot, Intercom, and other CRMs. Your day-to-day will include digging into pricing logic, troubleshooting integrations, and making adjustments to business rules all while maintaining strong, consultative relationships with customers.
This role is highly customer-facing. You’ll communicate regularly through Intercom, Zoom, and email to understand customer needs, explain technical solutions in plain terms, and guide them through system changes. You’ll also collaborate internally with our Product, Engineering, and Customer Success teams to resolve issues and improve the customer experience. If you’re someone who enjoys solving problems, working closely with clients, and seeing your work have a real business impact, this role is for you.
What You’ll Do
What We’re Looking For
Qualifications
Sponsored
Explore Support
Skills in this job
People also search for
Similar Jobs
Sponsored