Implementation Specialist
At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2025.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
We’re looking for an Implementation Specialist to join MNTN’s Customer Onboarding team and deliver a seamless, high-impact onboarding experience. In this role, you’ll own the path to go-live for a dedicated book of customers, guiding integrations, leading training, and partnering closely with Customer Success to ensure every customer launches confidently and is set up for long-term success. You’ll collaborate cross-functionally with Sales, Support, and Platform Experience to tailor onboarding plans to each customer’s goals.
What you’ll do
- Own the period of customer onboarding for a dedicated book of business, driving customers to timely, high-quality go-live
- Develop a deep understanding of customer goals, technical requirements, and success metrics to tailor onboarding plans
- Lead live trainings, feature walkthroughs, and enablement sessions (1:1 and small group)
- Guide customers through platform setup and third-party integrations (e.g., Google Analytics, Rockerbox, Northbeam, LiveRamp)
- Customize onboarding materials and training content based on customer needs and sophistication
- Partner closely with Customer Success to align onboarding strategy with long-term growth plans
- Proactively identify and remove blockers that could delay launch
- Document progress, outcomes, and next steps in Salesforce
- Track and drive performance against onboarding KPIs including time-to-live, CSAT, and early product adoption
What success looks like
- Customers consistently go live quickly, smoothly, and with confidence
- Strong go-live rates across your book of business
- Reduced time-to-launch without sacrificing quality or education
- Positive CSAT and feedback on onboarding experience
- Fewer post-launch issues due to thorough training and clean integrations
- Tight alignment with Customer Success, resulting in strong retention and expansion signals
- Customers feel empowered, not just launched, with a clear path to long-term performance
What you bring
- 2+ years in onboarding, implementation, customer success, support, or similar customer-facing roles
- Experience guiding technical setups or integrations; SaaS, ad tech, or martech experience preferred
- Strong communication and presentation skills across technical and non-technical audiences
- Excellent project management and organizational skills; able to manage 40+ concurrent onboardings
- Customer-first mindset with high ownership and urgency
- Technical aptitude and the ability to translate complexity into clear, actionable guidance
- Adaptability in a fast-paced, evolving environment
- A collaborative, kind, and solutions-oriented approach
MNTN Perks
- 100% remote within the US
- Flexible vacation policy
- Annual vacation allowance for travel related expenses
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
About MNTN
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
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