Implementation Specialist
Join TRG Screen: Building World-Class Teams. One Expert at a Time.
Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?
At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound.
About TRG Screen
TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.
TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms.
The Role:
We are looking for an Implementation Specialist whose main objective is to help our clients in Europe/Asia implement our proprietary software they have licensed in line with their business goals. The candidate will coordinate and prioritize project tasks, manage timelines, maintain project plans, and communicate status to clients, and senior management. In addition to working directly with the clients you will also be working with other teams within the organization so you must possess excellent communication skills both written and verbal. The candidate must be able to work independently and have excellent organizational skills.
Key Responsibilities:
- Create and Manage Project Plan for the implementation of the product.
- Conduct scheduled meetings with the client to discuss the progress of the implementation, along with any blockers preventing the implementation from completing on time.
- Conduct internal meetings with TRG Screen Client Success team and TRG Screen operations to ensure they provide the necessary support needed to get the product deployed and functioning properly
- For products (Quest, Research Monitor), work with the TRG Product managers and the client to ensure that the systems are configured correctly, and the client is getting the training necessary to use the product efficiently.
- For the SPEND product, you will be responsible for working with the client to gather the data requirements and the data content, that will be used to initially populate the database. You will initially work with other members of the Professional Services team to bulk upload this data but will eventually be trained to do this work on your own.
- Provide weekly status reports on all client implementations
- Alert management of any issues that would prevent the successful implementation of the product
- Ensure appropriate hand off of the completed implementation to Client Success so they may maintain continued support for the client going forward.
Job Requirements:
- Project Management: Ability to manage multiple projects and ensure timely delivery.
- Application Deployment: Experience in deploying applications from start to finish.
- Industry Knowledge: Understanding of the financial/market data industry.
- Client Interaction: Skilled in working with clients and ensuring satisfaction.
- Communication: Strong verbal and written skills.
- Technical Skills:
- Proficient in Microsoft Access, Excel, Word.
- PowerShell (nice to have/willing to learn), SQL (Intermediate, willing to learn).
- Accounting Knowledge: Basic understanding of accounting principles.
- Coding/Scripting: Experience with coding or scripting for automation.
Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.