Implementation Specialist

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

The Implementation Specialist is the end-to-end owner of the customer onboarding journey—from handoff to go-live and clean handover. This role is not “coordination for coordination’s sake.” You run the project: define the plan, drive actions, remove blockers, and ensure the customer is fully ready to operate successfully.

What Will You Do❓

• Own and drive end-to-end onboarding projects from kickoff through go-live, ensuring timely and successful delivery.
• Plan, track, and control project execution to consistently deliver against scope, timeline, and quality standards.
• Lead customer relationships as the primary point of contact, ensuring a smooth, high-quality onboarding experience.
• Coordinate and align cross-functional teams as a central control point to remove blockers and keep projects on track.
• Ensure quality, readiness, and go-live success by validating requirements, testing outcomes, and mitigating risks.
• Create, maintain, and present clear documentation and reports to track progress, risks, and outcomes.

What Are We Looking For❓

• 1–2 years in onboarding/implementation/project coordination/customer operations in SaaS (restaurants/retail/fintech is a plus).
• Experience coordinating multiple stakeholders and delivering time-bound projects.
• Familiarity with CRM/ticketing tools (e.g., Salesforce, Zendesk) is a strong advantage.
• Arabic/English skills based on customer base requirements.

Who Will Excel❓

• A professional who demonstrates strong ownership, consistently driving initiatives to completion and proactively removing obstacles.
• An individual who applies sound project management principles, effectively managing timelines, risks, dependencies, and stakeholder relationships.
• A candidate who leads clear and structured communication, setting meeting agendas, driving decision-making, and maintaining detailed action logs.
• A customer-centric leader who balances empathy with assertiveness, providing guidance while upholding deadlines and accountability.
• A highly organized, process-driven professional who leverages CRM, ticketing, and scheduling tools and delivers accurate, insightful reporting.

What We Offer You❗
We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.