Incident Management - Service Management

Technical Support EngineerJob Description: Python and Shell Scripting Support SpecialistPosition: Python and Shell Scripting Support Specialist Location: We are seeking a talented Python and Shell Scripting Support Specialist to join our team. The ideal candidate will possess strong general computer skills, proficiency in scripting languages such as Python and Shell, and experience with Jira.Requirements:1.Bachelor's degree in Computer Science, Information Technology, or related field.2.Proficient in Linux/Unix commands and troubleshooting. .3.Strong technical skills in SQL and scripting languages required.4.Detailed knowledge of clinical trial phases and clinical data management flow is desirable.5.Familiarity with the statistical analysis flow and protocol authorization process is desirable. 6.Domain knowledge of metadata components and metadata management is desirable. 7.Familiarity with software development methodologies and best practices.8.Strong problem-solving skills and attention to detail.9.Experience with Jira administration, including user management, workflows, and customizations.10.Excellent communication and interpersonal skills and Ability to work independently and as part ofa team in a fast-paced environment.11.Prior experience in providing technical support or help desk support is a plus.12.Knowledge of other scripting languages and technologies is desirable.