IndieWire: Senior Client Success Manager

IndieWire is seeking a driven and relationship-focused Client Success Manager to lead pre-, mid-, and post-sale support for entertainment and consumer accounts. This role sits at the intersection of sales, marketing, and operations — responsible not only for sustaining and deepening current partnerships, but for identifying and growing new revenue across IndieWire's digital, custom content, and live media portfolio. 

You will work closely with the IndieWire sales, marketing, editorial, ad operations, and product teams to ensure every client partnership delivers a seamless, creative, and results-driven experience. This is also a compelling opportunity for candidates coming from sponsorship and partnership roles, arts organizations, film festivals, or publishing — anywhere deep knowledge of the film and entertainment landscape meets client-facing skill. 

Key Responsibilities 

Sales & Revenue Generation:

• Generate compelling proposals, media kits, and sales materials for partner outreach across digital, custom content, and live media offerings 

• Drive revenue growth with consumer and endemic clients spanning entertainment, streaming, consumer goods, and related categories 

• Analyze digital inventory availability to surface and maximize revenue opportunities 

• Cultivate and maintain relationships with clients at the direct, PR, and agency levels 

Campaign Management & Execution: 

• Serve as the primary point of contact for clients throughout campaign lifecycle — from kickoff through final delivery 

• Coordinate with ad operations on asset delivery, digital inventory management, makegoods, and delivery optimization 

• Oversee custom content campaigns including editorial integrations, branded video, and social initiatives — managing timelines, logistics, and cross-functional alignment 

• Manage and track partner marketing assets and deliverables for both digital and live media activations 

• Create detailed campaign wrap-up reports and client-facing decks for integrated and digital packages 

Operations & Administration:

• Manage contract negotiations and billing/payment coordination 

• Work with Salesforce and accounting to ensure IOs and invoices are accurately entered, tracked, billed, and reconciled 

• Manage and track sales forecasting and vertical performance within IndieWire's sales portfolio 

• Facilitate cross-functional communication across sales, video, editorial, social, marketing, and events teams to ideate and develop integrated solutions 

Qualifications 

Required:

• 4 years of experience in media planning, brand partnerships, or client-facing account management 

• Proficiency with Salesforce CRM 

• Demonstrated ability to thrive independently in a fast-paced, deadline-driven environment 

• Strong communication, presentation, and relationship-building skills 

• Willingness to travel for client meetings and attend industry events, including outside of standard business hours 

• Knowledge of the film, TV, and entertainment industry landscape 

Preferred:

• Experience working with entertainment industry clients (studios, streamers, distributors, PR firms) 

• Background in sponsor/partnership management at an arts organization, film festival, or publisher or entertainment/consumer agency background 

• Familiarity with live event sales and execution 

• Experience managing custom content programs (editorial, video, social, experiential) 

• Experience with PIO or similar order management platforms 

As PMC values in-person collaboration and team cohesion, employees work onsite 4 days a week and 1 day remotely with a focus on maintaining a vibrant and inclusive culture.

Typical wage range: $85k - $95k. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range.

The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k) eligibility and paid time off benefits. PMC is committed to the health and wellness of our employees.

As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If you have more or less experience than specified on this job posting, please apply and list your salary expectations.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).

It’s all About You…

At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.

About IndieWire:

For over 25 years, IndieWire has been covering the business and art of entertainment. With the respect of film and TV creators, executives, and passionate fans alike, IndieWire is known for being ahead of the curve with a unique editorial voice that combines in-depth industry reporting and analysis, breaking news, and its best-in-class Oscars, Emmys, and crafts coverage. IndieWire began in July 1996 as an online chat room and evolved to become one of the earliest online entertainment news outlets. As IndieWire grew, its coverage expanded beyond film festivals and the independent film industry to include all aspects of Hollywood and the expanding universes of TV and streaming and has continued to do so since being acquired by Penske Media Corp. in 2016.