Supports DHA IT operations by developing, maintaining, and governing knowledge management (KM) artifacts that enable consistent service delivery, faster incident resolution, and audit-ready documentation. This role ensures technical knowledge is accurate, accessible, and aligned to operational processes across DDSB support teams.
Key Tasks & Responsibilities
Help maintaining and editing the SharePoint Portal used to support DHA IT operations. Maintain working relationships across ESA-BAD, PEO, and IOD organizations to support knowledge management activities and documentation needs. Create and maintain document templates for use by program and project managers, solution architects, and system engineers. Actively participate in knowledge management process development and continuous improvement initiatives and maintain internal KM team frameworks and procedures. Create, update, and maintain technical, procedural, and agreement documentation, including SOPs, MFRs, EXSUMs, OLAs, MOAs, MOUs, governance documents, policies, and procedures. Provide technical editing and writing support to ensure documents are accurate, well-formatted, and compliant with approved templates and standards. Apply DoD guidance to establish standardized templates and style guides and use word processing, desktop publishing tools to produce technical documentation and process flow diagrams. Communicate effectively with technical staff, project managers, leadership, and customers to gather information and translate technical content into clear, cohesive documentation. Coordinate with subject matter experts and leadership to develop and validate required technical documentation. Establish and maintain a Knowledge Management Framework governing document artifacts, version control, and lifecycle management. Maintain a centralized Service Knowledge Management System repository housing foundational documents, templates, system plans, configuration items, and SOPs. Use approved notification vehicles, such as the DHA J6 Report of the Day, to promote situational awareness and reduce service disruptions related to change activities. Develop and maintain a data management plan defining data types, publication processes, dissemination methods, and backup and recovery controls.
Education & Experience
Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience (as permitted by the contract). Minimum 4 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Information Technology.
Certifications
At least one: Security+, or GSEC. Alternate/equivalent certifications may be accepted with Government approval. Preferred/Work-center dependent: ITIL4 Foundation.
Security Clearance
Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Work is primarily on-site in San Antonio, TX; limited remote work may be allowed when authorized by the Government and mission requirements permit. Work may require after-hours, weekend, and/or on-call support as directed, including support during scheduled maintenance windows, high-impact incidents, vulnerability response actions, inspections, and surge periods. This position is aligned to applicable DoD Manual 8140.03 work role 431 (NIST: OM-KM-001); contractor personnel must meet DoD 8570.01-M baseline certification requirements and transition to DoD Manual 8140.03 work role requirements, including required training, knowledge, skills, abilities, and tasks, within Government-directed timelines.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
hr@cwsc.com.
