Infrastructure Build Coordinator
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit www.oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The successful candidate will serve as an Infrastructure Build Coordinator reporting to the Infrastructure Management division.
Responsibilities will include:
- Organize operations tasks between operations groups to ensure on-time completion of agency/internal build requests.
- Meet with technical operations teams and Infrastructure Liaisons on technical requirements and operational hand off needed to perform build tasks.
- Organize documentation pre and post build to relate to customers once build is complete as well as handing over run books to the OTI Operation teams.
- Manage multiple builds from Infrastructure Liaisons hand off to customer handoff.
- Coordinate scheduling of builds in the Solutioning, On Deck, Build and Stabilization (Operational handoff) phases.
- Ensure that objectives including build requests are met and business expectations are exceeded.
- Meet with operational and engineering team managers to discuss upcoming and in-flight builds as well as improvements to the build process.
- Ensure that systems, processes and methodologies are followed to provide effective service delivery.
- Oversee ticket/project allocation, quality, metrics and reporting.
- Handle special projects and initiatives assigned.
HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to www.cityjobs/jobs/search and search for Job ID # 774270
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
TELECOMMUNICATIONS MANAGER (NO - 8298A
Qualifications
1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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