Rackspace

Infrastructure Engineer (L2)

Rackspace United Kingdom - Cardiff 3 days ago
engineering
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are seeking a skilled and proactive Internal IT Infrastructure Engineer to join our UK Sovereign Cloud team. ​
In this role, you will be responsible for maintaining, supporting, and evolving the internal infrastructure that underpins our secure, sovereign cloud environment. You will work as part of a collaborative engineering team, ensuring the reliability, performance, and compliance of our internal systems while participating in an on‑call rota to provide out‑of‑hours support to the internal systems.​
This position is ideal for an engineer who thrives in high‑trust, high‑security environments and enjoys working across a broad range of infrastructure technologies across Windows, Linux & Firewall platforms. Any experience of the UK Public Sector would be an advantage.​

Must be able to pass an SC Security Check (UK Based, Passport holder 5+ yrs minimum) and potentially be willing to pass a DV security check in the future​

Responsibilities

  • Maintain, monitor, and optimise internal IT infrastructure
  • Troubleshoot and resolve incidents across servers, storage, networking, virtualisation, and cloud‑adjacent systems.
  • Perform routine maintenance, patching, upgrades, and configuration changes in line with security and compliance requirements.
  • Ensure high availability and resilience of internal systems through proactive monitoring and capacity planning.
  • Creation of automation to ensure repeatable tasks are optimised.
  • Skills

  • Windows​ (must have)
  • Linux​ (must have)
  • Bigfix or similar​ (must have)
  • Solarwinds or similar​ (must have)
  • IT Security​ (must have)
  • Qualys or similar​ (must have)
  • Trend AV or similar​ (desired)
  • Powershell scripting or similar​ (desired)
  • Automation​ (desired)
  • Virtualisation​ (must have)
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